Shipping policy
SHIPPING AND DELIVERY OPTIONS
Free shipping
We offer free shipping on all of our products with Standard delivery. For products shipped with fast delivery shipping cost is 3.99£/$/€ or equivalent.
Shipping time is 1-2 business days if products are immediately available on our UK warehouse (for UK based customers products are shipped with DPD Next Day Delivery service or Royal Mail 24h) or Germany based warehouse (for EU customers), otherwise shipping time is 5-8 business days for UK based customers, 6-9 business days for EU based customers and 8-12 business days for US based customers and processing time is same day to 2 days (cut off time for processing time is 12pm), based on products and period. Delivery time depends on stock availability and market demand, but we usually deliver our products in around one working week (unless products are immediately available).
We have a 30-day return policy, which means you have 30 days after placing your order to request a return or exchange.
We will keep you updated with all information regarding the status of your order.
Shipping Restrictions
P.O. Boxes are not accepted
Shipping Delivery Days: Monday through Friday, excluding Bank Holidays.
What happens if the order is delayed?
During periods of high demand (especially Black Friday and the Christmas period) there may be delays in logistics. We strive to provide a first class service even during periods of high demand, but please take this into account when purchasing our products (we cannot always guarantee that orders placed in December will arrive before Christmas).
If your order is delayed for reasons beyond our control, we ask for your understanding and patience. We will then inform you immediately about the new delivery date. In all other cases, you can request a refund and/or if the order has not been received after 15 working days.
In case of more products purchased in the same order the following will apply:
1) If one ore more items are in pre order and if one or more items are available they will be both shipped together when the item(s) will be available
2) If one or more items are available and one or more items are immediately available (available with local shipping 2-3 days delivery as specified on each variant on product page) the immediately available items will be shipped separately and will likely be received before and later the item(s) with normal shipping will be sent according to standard delivery time.
Final price plus free shipping means that the product, VAT, shipping costs, money-back guarantee, free returns (where applicable) and Naturcontact services are included in the total price, but are added individually to the final price of the order. For invoicing or a detailed breakdown of parts, please email us at info@naturcontact.com
Exchange / Return policy
We offer free exchanges and for the first time we'll provide a return label in case of an exchange request (for UK, Germany, Netherlands and France based customers). Unfortunately we are unable to offer a free return label for US, Spain and other EU based customers but in case of exchange request for US based customers we will provide 20$/20€ giftcard voucher to cover return expenses.
We offer free returns in case the products are received damaged or in case refund is requested through store credit / gift card. In any other case returns costs are customer responsibility (UK, US, and international returns are processed at our Coventry (United Kingdom) location. Customers based in Germany and the European Union may process exchanges and refunds via gift card through our Hoppegarten (15366), Germany address. Refunds to the original payment method for EU customers require items to be returned to our UK-based warehouse.
A refund will be processed only if the products are returned in new and resalable conditions with the original packaging. In case of returns lost by logistic company Naturcontact is not responsible and a refund won't be allowed, but the customer will be able to receive a refund by making a claim to logistic company for lost parcel.
In the case of an approved return, a new product will be sent after the buyer has sent the return number to Naturcontact. Naturcontact will then endeavour to supply you with the correct size (with an additional pair of free insoles) to allow you to personalise the shoes at no additional cost.
Version 07. - 01.03.2025
