
Naturcontact FAQs
Find the answers to the most frequent questions
Where can I wear naturcontact barefoot shoes?
Where can I wear naturcontact barefoot shoes?
Naturcontact shoes are designed to go anywhere, regardless of the environment. They are optimal for any surface, including water, hiking trails, and asphalt.
Which is the right size for me?
Which is the right size for me?
Each product page features a sizing guide to help you find the correct shoe size. Consult these sizing guides, as they may differ from traditional shoe sizes.
Can I wear socks with Naturcontact barefoot shoes?
Can I wear socks with Naturcontact barefoot shoes?
You may wear Naturcontact shoes with or without socks based on your preference. Wearing socks will not inhibit healthy benefits of our barefoot shoes.
Can I put other insoles or orthotics in my barefoot shoes?
Can I put other insoles or orthotics in my barefoot shoes?
Yes, generally barefoot shoes have a minimal sole, but for people who are not used to wearing barefoot shoes to begin with, a temporary transition from thicker insoles to minimal insoles can be a good idea.
The end plastic toggle is broken, what can I do?
The end plastic toggle is broken, what can I do?
The end toggle is designed to open and close in order to remove laces and wash the shoes or replace the laces. It's quick and easy to remove it and put it back in place. Write us at info@naturcontact.co.uk and we'll send an video to show you how to do it easily.
Do you offer replacement soles?
Do you offer replacement soles?
Yes, our accessories section includes replacement soles specifically designed for Naturcontact barefoot shoes.
Can I also use Naturcontact barefoot shoes for swimming in chlorine or salt water?
Can I also use Naturcontact barefoot shoes for swimming in chlorine or salt water?
Our shoes will not be structurally damaged from these environments. However, after exposing your Naturcontact barefoot shoes to saltwater or chlorinated water, rinse them thoroughly with fresh water to help prevent discoloration.
Can you wear your barefoot shoes on the tennis court?
Can you wear your barefoot shoes on the tennis court?
Yes, the grip design resists slipping on wet or sandy surfaces, and the increased foot mobility provided by our shoes can help prevent injury, however we recommend to be used to barefoot shoes already before using them in tennis courts.
Are Naturcontact shoes vegan?
Are Naturcontact shoes vegan?
Naturcontact shoes are 100% vegan, just a very limited part of the shoes can contain trace of animal raw material. These are not direct animal components, but processing aids based on fatty acids, where the starting materials may be of animal origin. However, we are constantly working on optimising our products and the material composition and strive to use alternatives of plant origin for our products to respect both animals and the environment.
How do I properly take care of Naturcontact barefoot shoes? How can I wash them?
How do I properly take care of Naturcontact barefoot shoes? How can I wash them?
All Naturcontact models (except the ones with inner fur which should be hand washed only) can be placed in the washing machine at 30°C on the gentle cycle. That said, it’s preferable to hand clean soiled areas with a damp cloth free of detergent. Washing the laces in a washing machine can increase fraying, so they should always be hand washed. For more detailed instruction check our cleaning guide in the section "More" of the website.
How long does shipping take?
How long does shipping take?
Shipping time is 2 business days if products are immediately available on our UK warehouse (for UK based customers) or Netherlands based warehouse (for EU customers), otherwise shipping time is 5-8 days for UK based customers, 6-9 days for EU based customers and 8-12 days for US based customers and processing time is same day to 3 days, based on products and period. The estimated delivery time is indicated in the shipping section at checkout.
What can I do if the shoes are too small or too big for me?
What can I do if the shoes are too small or too big for me?
If the shoes you received are not the right size, you can request a free exchange for the correct size or return them for a full refund within 30 days from order date. Just email info@naturcontact.com and a member of the team will help you out!
Is the return free of charge?
Is the return free of charge?
We offer free returns for the first exchange and for refunds issued as a gift card or store credit. If you prefer a refund to your original payment method, returns must be shipped at your expense using your preferred courier.
How does Naturcontact warranty works?
How does Naturcontact warranty works?
Naturcontact warranty entitles you to receive a free replacement or a similar model for the same or lower value in case of accidental damage or factory defect. To submit a claim write us at info@naturcontact.com and a member of the team will guide you through the process.
What is your email response time?
What is your email response time?
We strive to respond to all emails within 24-48 hours (Monday to Friday, excluding bank holidays) and regularly monitor our inbox. During peak seasons, response times may be longer due to high email volumes, but we're continuously expanding our team to improve efficiency and reduce wait times.
My discount code doesn't work, why?
My discount code doesn't work, why?
Please make sure Capital letters will be correctly applied when required and please be aware that discount codes are not cumulative. If a discount code still doesn't work it means it has expired. For further questions contact us at info@naturcontact.com and we'll further assist you.
What are the advantages of Naturcontact barefoot shoes?
What are the advantages of Naturcontact barefoot shoes?
Barefoot walking or running in barefoot shoes offers a variety of benefits, including: freedom of movement for the feet, reactivation and strengthening of the foot muscles, basis for healthy foot development, better blood circulation, activation of the vein pump sensory feedback. The stronger ground feeling also leads to better balance and surefootedness, as the body can optimally adjust to the ground conditions. As a result, the natural gait is maintained, the joints can move freely and naturally and perform their task unhindered.
Are Naturcontact shoes recommended for heel spur and plantar fasciitis?
Are Naturcontact shoes recommended for heel spur and plantar fasciitis?
Heel spurs arise from overloading the heel or experiencing ongoing load imbalance and plantar fasciitis after plantar fascia gets irritated due to unsuitable footwear. Walking barefoot is the best way to treat heel spurs and plantar fasciitis, and our barefoot shoes help support your feet while protecting them from other hazards. We recommend anyway to consult your doctor first.
What can I do if I have knee, hip, or back problems?
What can I do if I have knee, hip, or back problems?
Foot malposition is a leading cause of knee, hip, and back problems. Naturcontact shoes train a wider range of foot muscles to promote pain-free movement in the future. However, with persistent pain, it’s always a good idea to consult a doctor.
Are Naturcontact barefoot shoes also suitable for bunions (hallux valgus)?
Are Naturcontact barefoot shoes also suitable for bunions (hallux valgus)?
Yes, our customers have reported that the soft upper material of our barefoot shoes has helped reduce pressure on the metatarsophalangeal joint. Frequent movement in bare feet or barefoot shoes is excellent to help relieve symptoms. Just remember that it’s best to start slowly so as not to aggravate any foot-related condition.
Didn't find the answer to your question?
Naturcontact team is here for you. We'll reply in 24-48 hours (Monday-Friday excluded Bank Holidays).